We want you to receive your outboard motor exactly when you need it. Below is a complete breakdown of how we process, pack, and ship your order. This policy aligns with Google Merchant Center requirements to ensure full transparency .
1. Order Processing Time
All orders are processed within 3-5 business days (Monday–Friday, excluding major holidays). Orders placed after 2:00 PM will begin processing the next business day. You will receive a confirmation email with tracking information as soon as your order ships .
Business days do not include Saturdays, Sundays, or federal holidays.
2. Shipping Rates & Delivery Times
We offer several shipping options to meet your needs. Shipping costs are calculated based on package weight, dimensions, and destination . Below are our standard shipping methods for the contiguous United States:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Ground | 5–7 business days | Calculated at checkout |
| Expedited | 2–3 business days | Calculated at checkout |
| Freight (Large Motors) | 7–10 business days | Quote provided |
For oversized items (such as 200+ hp outboard motors), additional freight charges may apply. These items are shipped via common carrier and will require a scheduled delivery appointment .
3. Free Shipping Details
We are pleased to offer FREE Standard Ground Shipping on all orders over £150 (or $150 USD) shipped to addresses within the contiguous United States .
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Eligibility: Applies to orders over $150 before taxes.
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Exclusions: Free shipping does not apply to oversized freight items or shipments to Alaska, Hawaii, or US territories unless explicitly noted. Customers in these locations will be contacted with a shipping quote before processing .
4. Shipping Carriers
We partner with trusted carriers to ensure your outboard motor arrives safely:
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UPS (Ground and Expedited)
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FedEx
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Specialized Freight Carriers (for large outboard motors)
Carrier selection is based on package size, destination, and service level .
5. Shipping to P.O. Boxes & APO/FPO Addresses
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P.O. Boxes: We can ship small parts and accessories to P.O. Boxes via USPS. Outboard motors themselves cannot be shipped to P.O. Boxes due to size and signature requirements.
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APO/FPO: Please contact us for a shipping quote before placing your order, as additional restrictions and costs may apply.
6. Order Cut-Off & Handling Times
To maintain accuracy, we follow Google’s recommended structure for handling and transit:
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Cut-off Time: 2:00 PM EST (orders after this time begin processing the next day)
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Handling Time: 1–2 business days (preparation and packaging)
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Transit Time: 5–7 business days for standard shipping
These combined times give you the estimated delivery window shown at checkout .
7. Shipping Confirmation & Tracking
Once your order ships, you will receive:
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A shipping confirmation email
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A tracking number
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Carrier information
You can track your order directly through the carrier’s website. Please allow 24–48 hours for tracking information to fully update after shipment .
8. Damaged or Lost Shipments
Damaged Items: If your outboard motor arrives damaged, please:
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Document the damage with photos
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Retain all original packaging
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Contact us within 48 hours of delivery
We will file a claim with the carrier and arrange for a replacement or refund .
Lost Shipments: If your tracking information shows no movement for 7+ business days beyond the estimated delivery date, please contact us immediately. We will investigate with the carrier.
9. International Shipping
At this time, we primarily ship within the United States. For international inquiries, please contact our sales team directly for a custom shipping quote. International customers are responsible for all customs duties, taxes, and import fees .
10. Accuracy of Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you discover an error, contact us immediately—we may be able to intercept the package before it ships .
11. Contact Us
If you have any questions about shipping, need a freight quote, or require assistance with an existing order, please reach out:
📧 Email: sales@ymscoutboards.com
Business hours: Monday–Friday, 9:00 AM – 5:00 PM
This policy is reviewed regularly to remain compliant with Google Merchant Center requirements and to provide our customers with accurate, upfront shipping information .