Refund and Returns Policy

Refunds and Returns Policy

We want you to be completely satisfied with your outboard motor purchase. If for any reason you are not, this policy outlines your options for returns, refunds, and exchanges.

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1. Summary

• Return Window: 30 days from delivery date

• Condition: New, unused, in original packaging

• Restocking Fee: 15% applies to returned outboard motors

• Refund Timeline: 7–10 business days after inspection

• Non-Returnable: Used motors, installed motors, special orders

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2. 30-Day Return Policy

You may return eligible items within 30 days of delivery for a refund or exchange, subject to the conditions below.

To be eligible for a return:

• Item must be new and unused

• Must be in original packaging with all manuals, accessories, and tags

• Must not have been fueled, started, or installed

• Must not be a special-order item

Non-returnable items include:

• Outboard motors that have been fueled or started

• Motors that have been mounted or installed

• Special-order or discontinued items

• Parts, fluids, and consumables (once opened)

• Clearance or final sale items

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3. How to Initiate a Return

1. Contact Us: Email sales@ymscoutboards.com within 30 days of delivery.

2. Provide Details: Include your order number, the item you wish to return, and the reason.

3. Receive Authorization: We will issue a Return Merchandise Authorization (RMA) number and provide the return shipping address.

4. Ship the Item: Pack the item securely in its original packaging. Write the RMA number clearly on the outside of the box.

5. Tracking: We recommend using a trackable shipping method. We are not responsible for lost return packages.

Returns without an RMA number may be refused.

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4. Refunds

Once we receive and inspect your return, we will notify you of the status.

Approved refunds will be processed as follows:

• Deductions: A 15% restocking fee will be deducted from the refund amount for all returned outboard motors.

• Original Shipping: Original shipping costs are non-refundable.

• Return Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).

• Processing Time: Refunds are typically processed within 7–10 business days after inspection.

• Payment Method: Refunds are issued to the original payment method used at checkout.

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5. Exchanges

We accept exchanges for the same item or a different model within the 30-day window.

To exchange an item:

1. Follow the return steps above.

2. Indicate the item you would like in exchange.

3. Return the original item (new and unused).

4. Once the return is processed, we will ship the new item.

Price differences will be charged or refunded accordingly. A 15% restocking fee applies to exchanges if the returned motor is otherwise eligible.

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6. Damaged, Defective, or Wrong Items

Damaged in Transit:
If your outboard motor arrives damaged:

• Keep all packaging materials

• Take photos of the damage

• Contact us within 48 hours of delivery

We will file a claim with the carrier and arrange for a replacement or refund.

Defective Items:
All outboard motors are covered by the manufacturer’s warranty. If you believe your motor is defective:

• Refer to the warranty documentation included with your motor

• Contact an authorized service center for your brand (Yamaha, Suzuki, Tohatsu, Mercury)

• We can assist in locating a nearby dealer if needed

Please note: We do not perform repairs and cannot accept returns for warranty claims. Warranty service must be handled through the manufacturer.

Wrong Item Shipped:
If we shipped the incorrect item, contact us immediately. We will arrange for return shipping at our expense and send the correct item promptly.

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7. Cancelations

Before Shipment:
Orders canceled before processing or shipment receive a full refund.

After Shipment:
Once an order has shipped, it is subject to our standard 30-day return policy. The 15% restocking fee applies.

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8. International Returns

We currently accept returns only from customers within the United States. International customers are responsible for all return shipping costs, duties, and fees. The 15% restocking fee still applies.

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9. Exceptions

The following situations may result in reduced refunds or denial of return:

• Items returned without RMA number

• Items returned after 30 days

• Items with missing parts or damaged packaging

• Items showing signs of use, installation, or fuel exposure

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10. Contact Us

For all return and refund inquiries:

📧 Email: sales@ymscoutboards.com
Attn: Returns Department[RMA Number Required]

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Summary Checklist for Returns

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We are here to help. If you have any questions about whether your item qualifies for return, please contact us before shipping it back.